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Revenues and Benefits Specialist

2 months ago

Wrexham, Wrexham, United Kingdom NEC Full time

Transform Your Career with NEC Software Solutions

We are seeking a dedicated and detail-oriented individual to join our Revenues and Benefits department as a Revenues and Benefits Assessor. In this role, you will be responsible for processing Housing and Council tax changes, UC cases, Reviews, and new claims with precision and efficiency.

Main Responsibilities:

  • Interact with customers via various channels to ensure exceptional customer service and satisfaction
  • Meet deadlines independently and manage workload effectively
  • Handle sensitive information with discretion and adhere to regulations
  • Provide guidance and support to junior staff members
  • Share best practices and knowledge with the team to drive continuous improvement
  • Maintain a positive attitude and contribute to a collaborative work environment
  • Consistently exceed productivity standards and contribute to the team's success

Requirements:

Essential skills include experience with Northgate / Academy / IBS Systems, problem-solving abilities, excellent communication skills, and knowledge of Housing Benefits / Council Tax. IT proficiency and self-motivation are also required.

Professional Growth and Development:

We are committed to developing the skills of our colleagues and offer opportunities for career advancement within the company.

Additional Benefits:

  • Private Medical Cover
  • 25 days paid holiday
  • Life Assurance Cover
  • Group Pension Plan
  • Flexible benefits
  • Employee Assistance Programme
  • Free access to LinkedIn Learning

About NEC Software Solutions:

NEC Software Solutions is a leading provider of software solutions for various industries. As a member of our team, you will be part of a company that values employee growth, development, and collaboration.