Claims Handler

1 week ago


Glasgow, Glasgow City, United Kingdom Davies Group Full time

About the Role:

Davies Group is seeking an experienced Claims Handler to join our Casualty team. As a Claims Handler, you will be responsible for providing a first-class proactive claims handling service to major clients.

Key Responsibilities:

  • Liaison and Communication: Establish and maintain effective relationships with insurers, policyholders, and brokers.
  • Claims Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
  • Evidence Gathering: Obtain all relevant evidence and documentation to support claims.
  • Resolution and Reporting: Determine appropriate actions to resolve each case and prepare detailed reports advising on policy indemnity, legal liability, quantum, and tactics as needed.
  • Negotiation and Settlement: Negotiate settlements within agreed authority limits.
  • Professional Correspondence: Maintain proactive communication with all parties involved.
  • Adherence to Procedures: Handle cases according to documented procedures and client requirements.
  • Reserve Management: Regularly review and maintain proper reserves.
  • Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs.

Requirements:

  • Proficiency in managing claims from cradle to grave.
  • Experience managing property claims.
  • Understanding of Civil Procedure Rules and the Claims Portal.
  • Commitment to delivering outstanding customer service.
  • Collaborative team player.
  • Management of personal caseload.
  • Demonstrated adaptability and versatility.

Desirable Skills:

  • Experience with the investigation of liability claims.
  • Knowledge of how to value injury claims.
  • Familiarity with reserving strategies.
  • Exceptional communication abilities across various levels.

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