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Claims Handler

2 months ago


Glasgow, Glasgow City, United Kingdom HRC Recruitment Full time £30,000
About the Role

We are seeking a highly skilled and experienced Claims Handler to join our team at HRC Recruitment. As a Claims Handler, you will play a crucial role in assessing and evaluating complex claims, ensuring that our clients receive a professional and efficient service.

Key Responsibilities
  • Claims Assessment and Evaluation: Accurately assess and evaluate complex claims, reserve calculations, and settlement values to ensure that our clients receive a fair and timely resolution.
  • Customer Service: Provide a professional service to customers, responding to incoming call enquiries and resolving issues in a timely and efficient manner.
  • Technical Knowledge and Expertise: Maintain and develop technical knowledge and expertise to stay up-to-date with industry developments and best practices.
  • Client Relationships: Maintain key client relationships, ensuring that our clients receive a high level of service and support.
  • Issue Escalation: Escalate relevant client issues to senior team members and management as required.
Requirements
  • Experience: Claim handling experience, preferably from within a Broker or Insurance Office.
  • Customer Service: Customer services experience demonstrating a professional standard in customer care.
  • SLA Management: Experience of prioritizing and working to SLAs.
  • Communication Skills: Strong listening and communication skills.
  • Adaptability: A process-minded, adaptable, and customer-focused attitude.