Housekeeping Office Coordinator

6 days ago


London, Greater London, United Kingdom Hyatt Corporation Full time

About the Role

The Housekeeping Office Coordinator will play a vital role in ensuring the smooth operation of the Housekeeping department at Hyatt Regency London - The Churchill. This position will be responsible for coordinating administrative tasks, maintaining accurate records, and providing exceptional customer service to guests and colleagues alike.

Key Responsibilities

  • Ensure the safekeeping of all keys held in the Housekeeping office and maintain accurate records of key issues and returns.
  • Prepare and distribute rotas, wages, and attendance lists to ensure seamless operations.
  • Receive and coordinate reports from Housekeepers regarding rooms requiring urgent maintenance, and notify the Engineering team accordingly.
  • Order flowers and replacements for VIP suites, ensuring timely delivery and high-quality standards.
  • Receive and coordinate all calls received by Housekeeping, providing prompt and professional responses.
  • Handle lost and found enquiries, ensuring a positive experience for guests.

About Hyatt Regency London - The Churchill

Hyatt Regency London - The Churchill is a 4-star hotel located in the heart of London's West End, offering 440 guestrooms and 12 meeting spaces. Our hotel is committed to providing exceptional service and amenities to our guests, including seasonal British cuisine at The Montagu and award-winning cocktails at the Churchill Bar & Terrace.

Our Values

At Hyatt, we value Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. We believe in creating a workplace where everyone feels valued, respected, and empowered to be their best selves. As a Housekeeping Office Coordinator, you will be part of a dynamic team that is passionate about delivering exceptional guest experiences and making a positive impact in our community.



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