Guest Services Reservations Supervisor

1 month ago


Chipping Norton, Oxfordshire, United Kingdom Soho House & Co Full time
Reservations Manager - Soho Farmhouse

Position Overview:

We are looking for a dedicated Reservations Manager to oversee our reservations operations at Soho Farmhouse. This role is crucial in ensuring a seamless booking experience for our guests while also leading and inspiring the reservations team.

What We Offer:

  • Competitive salary up to £55,000 per annum based on experience
  • Weekly pay schedule
  • Complimentary team meals prepared by our chefs during shifts
  • Membership benefits through Soho Friends
  • 50% discount on food and beverages, available every day
  • Exclusive team room rates at $100 per night
  • Performance-based financial incentives, assessed quarterly
  • Health cash plan with options for family coverage
  • Dental care plan with family options
  • Special day off for birthdays
  • Discounts on Cowshed products and Soho Home items (up to 50%)
  • Access to free counseling sessions
  • Unique training programs through Cookhouse & House Tonic
  • Ongoing professional development opportunities
  • Exclusive access to a benefits platform with discounts on various services and products

About Soho Farmhouse:

Soho Farmhouse is nestled in the beautiful Oxfordshire countryside, offering a blend of relaxation, wellness, and culinary experiences. With 114 diverse accommodations, a state-of-the-art gym, and multiple dining options, we provide a unique retreat for our guests.

Key Responsibilities:

  • Manage the entire reservations process, ensuring efficient operations
  • Communicate effectively with central reservations regarding new rates and promotions
  • Maintain transparency with the revenue manager and House Manager on revenue strategies
  • Regularly update and optimize the in-house reservation systems
  • Forecast revenue streams and analyze booking trends
  • Encourage team development through training and continuous improvement
  • Demonstrate expertise in hotel management systems, including Opera and CRM tools

Candidate Profile:

The ideal candidate will have a minimum of 5 years' experience in a high-profile hospitality environment, showcasing a passion for exceptional service.

  • Strong interpersonal skills and the ability to foster relationships
  • Meticulous attention to detail
  • Outstanding customer service abilities
  • Highly organized and dependable
  • Proficient in hotel management software
  • Comprehensive understanding of local regulations

Working Hours:

  • Flexible shifts across all seven days, including evenings and weekends


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