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Hospitality Reservations Lead
3 months ago
Role Overview:
We are looking for a dedicated Guest Services Reservations Supervisor to join our esteemed team. This position is pivotal in overseeing the reservations process and ensuring a seamless experience for our guests.
What We Offer:
- Competitive salary based on experience
- Weekly remuneration
- Complimentary team meals prepared by our culinary experts
- Exclusive membership benefits
- Generous discounts on dining and beverages
- Affordable accommodation rates for team members
- Performance-based financial incentives
- Health and dental plans available
- Special day off for birthdays
- Discounts on wellness products
- Access to professional development programs
- Unique training opportunities in food and beverage
- Access to a wide range of discounts on various services and products
About Us:
Our establishment is set in a picturesque location, offering a unique blend of culinary experiences, wellness activities, and outdoor adventures. With a variety of accommodations and multiple dining venues, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests.
Key Responsibilities:
- Manage and oversee the reservations process, ensuring accuracy and efficiency
- Collaborate with central reservations to implement new pricing strategies and promotions
- Maintain open communication with revenue management to align on financial strategies
- Regularly update and optimize in-house reservation systems
- Forecast and analyze revenue trends
- Encourage team development through training and mentorship
- Ensure smooth daily operations within the Reservations Department
- Demonstrate proficiency in hotel management systems
Candidate Profile:
The ideal candidate will possess a minimum of five years of experience in a high-volume hospitality environment, showcasing a passion for delivering exceptional service. Key attributes include:
- Strong interpersonal skills and relationship-building capabilities
- Meticulous attention to detail
- Outstanding customer service orientation
- Organizational skills and reliability
- Proficiency in relevant software systems
- Comprehensive understanding of industry regulations
Working Hours:
- Flexible shifts, including evenings and weekends
