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Vice President of Client Relations

2 months ago

London, Greater London, United Kingdom BNY Full time
Shape the future with your vision.
BNY Mellon presents a dynamic range of innovative career opportunities at the crossroads of finance, technology, and business. As a leading global asset management and banking institution, we oversee trillions in assets, providing services to a vast network of financial entities. Recognized as the "bank of banks," we collaborate with 97% of the world's premier banking institutions, guiding them into the evolving digital landscape.

With a legacy spanning over 240 years, BNY Mellon is built on a foundation of adaptability, leadership, and innovation. Our workforce of approximately 50,000 professionals across 35 countries fosters a culture that encourages personal growth, risk-taking, and authenticity. This embodies what #LifeAtBNYMellon represents.

We are currently seeking a qualified candidate for the position of Senior Vice President, Relationship Management - specializing in Cash Management solutions for Non-Bank Financial Institutions (NBFI). This role is integral to our London-based NBFI team.

In this position, you will have the opportunity to:
  • Strategically develop and manage existing client relationships, prioritizing revenue retention.
  • Identify and leverage opportunities for client business evolution and account expansion.
  • Act as a trusted advisor to clients, particularly at the executive level, guiding them in achieving their strategic goals.
  • Manage significant client accounts that are complex and global in nature, requiring specialized knowledge.
  • Preferably possess experience in Cash Management.
  • Lead the implementation of firm-wide initiatives as needed.
  • Serve as the primary advocate for clients, ensuring their satisfaction and addressing any escalations.
  • Consult with clients on their strategic vision and how our firm can support their objectives.
  • Promote our services and product offerings to address client needs and drive account growth.
  • Evaluate and structure deals to ensure optimal terms for both clients and the firm.
  • Conduct regular check-ins with clients to maintain satisfaction and alignment with our offerings.
  • Continuously assess client needs to ensure ongoing engagement and satisfaction.
  • Share industry insights and trends that may impact client business models.
  • Recommend enhancements to products/services to meet client interests.
  • Track and report on relationship strategies and outcomes for your client portfolio.
  • Collaborate with business development teams to execute relationship management strategies effectively.
  • Stay informed about client account activities and serve as the ultimate escalation point for satisfaction.
  • Facilitate service review meetings and assist in client training and market information sharing.
  • Potentially identify and pursue new clients within similar industries.
  • Contribute to the development of overall relationship management strategies for the unit.
To excel in this role, we seek candidates with:
  • A bachelor's degree or equivalent experience.
  • Relevant work experience in financial services, particularly in relationship management or client services.
  • Necessary local or regional licenses or certifications as required.
  • Recognition from Bloomberg's Gender Equality Index (GEI) and the Human Rights Campaign Foundation's Corporate Equality Index.
At BNY Mellon, our commitment to inclusivity is evident through numerous accolades:
  • Ranked among Fortune's Most Admired Companies and recognized for Diversity and Inclusion.
  • Achieved a 100% score in Disability: IN's Best Places to Work for Disability Inclusion.
  • Listed as a top-performing company in the Dow Jones Sustainability Indices.
  • Featured in Forbes Blockchain 50.
Our Benefits:

BNY Mellon offers competitive compensation, comprehensive benefits, and well-being programs that reflect our commitment to excellence. We provide access to flexible resources and tools to support your journey, emphasizing health, personal resilience, and financial goals, along with generous paid leave options for significant life events.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer, welcoming individuals from underrepresented racial and ethnic groups, women, individuals with disabilities, and protected veterans.