Digital Experience Manager

3 hours ago

Ruddington, Nottinghamshire, United Kingdom MHR Full time
About the Role

We are seeking a highly skilled Digital Experience Manager to lead the design, development, and enhancement of our website and digital presence. As a key member of our team, you will be responsible for optimising our website for performance, usability, and customer satisfaction, ensuring it aligns with our brand and audience expectations.

Key Responsibilities
  • Website Management: Lead the design and functionality of our website, both front-end and back-end, ensuring a seamless user experience.
  • Oversee the creation, modification, and enhancement of web pages, functionality, and content to drive traffic and revenue.
  • Understand our target audience and brand identity to tailor the website experience accordingly.
  • Identify and resolve technical issues or bugs, coordinating with internal teams and external partners as necessary.
  • Ensure the website complies with relevant laws and regulations.
Performance Analysis:
  • Monitor and report on key website performance metrics, including load times, site visits, and conversion rates.
  • Evaluate the impact of new changes and identify areas for further optimisation.
  • Provide data-driven recommendations and briefs for necessary website improvements.
Customer Experience Optimisation:
  • Design and implement a streamlined online customer journey to enhance user experience and support the buying process.
  • Optimise website content, navigation, and search functionality to ensure a seamless experience.
  • Identify user pain points and implement personalisation strategies to increase relevance and customer satisfaction.
Conversion Rate Optimisation:
  • Analyse user behaviour, marketing metrics, and customer journeys to develop strategies for improving website design, content, and overall functionality.
  • Conduct A/B testing to determine the most effective website elements for driving conversions.
What We Offer

As a valued member of our team, you will have access to a range of benefits, including:

  • Professional development opportunities through our internal training courses and cross-departmental mentoring and coaching programs.
  • A comprehensive benefits package, including 24/7 access to a GP through SmartHealth, confidential mental health support, and paid sick leave.
  • The opportunity to work with a talented and dedicated team, passionate about delivering exceptional results.

We are committed to creating a supportive and inclusive working environment, where everyone has the opportunity to thrive and grow.

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