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Digital Experience Manager
2 months ago
MHR is seeking a skilled Digital Experience Manager to lead the design, development, and enhancement of our website and digital presence. As a key member of our team, you will be responsible for optimising our website for performance, usability, and customer satisfaction, ensuring it aligns with our brand and audience expectations.
Key Responsibilities:
Website Management:
- Lead the design and functionality of MHR's website, ensuring a seamless user experience.
- Oversee the creation, modification, and enhancement of web pages, functionality, and content to drive traffic and revenue.
- Understand MHR's target audience and brand identity to tailor the website experience accordingly.
- Identify and resolve technical issues or bugs, coordinating with internal teams and external partners as necessary.
- Ensure the website complies with relevant laws and regulations.
Performance Analysis:
- Monitor and report on key website performance metrics, including load times, site visits, and conversion rates.
- Evaluate the impact of new changes and identify areas for further optimisation.
- Provide data-driven recommendations and briefs for necessary website improvements.
Customer Experience Optimisation:
- Design and implement a streamlined online customer journey to enhance user experience and support the buying process.
- Optimise website content, navigation, and search functionality to ensure a seamless experience.
- Identify user pain points and implement personalisation strategies to increase relevance and customer satisfaction.
Conversion Rate Optimisation:
- Analyse user behaviour, marketing metrics, and customer journeys to develop strategies for improving website design, content, and overall functionality.
- Conduct A/B testing to determine the most effective website elements for driving conversions.
Benefits and Support:
MHR offers a range of benefits and support to help you grow professionally and personally, including:
- Access to over 60 internal training courses and professional qualifications.
- 24/7 access to a GP through SmartHealth for you and your family.
- Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays.
- Monthly employee recognition program and departmental awards.
- Referral bonus scheme of up to £2,000.
- Employee-led social events and on-site subsidised restaurants.
We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.
