Digital Experience Manager

3 weeks ago


Ruddington, Nottinghamshire, United Kingdom MHR Full time

Key Responsibilities:

Website Management:

  • Lead the development and maintenance of MHR's website, ensuring a seamless user experience.
  • Oversee the creation, modification, and enhancement of web pages, functionality, and content to drive traffic and revenue.
  • Understand MHR's target audience and brand identity to tailor the website experience accordingly.
  • Identify and resolve technical issues or bugs, coordinating with internal teams and external partners as necessary.
  • Ensure the website complies with relevant laws and regulations.

Performance Analysis:

  • Monitor and report on key website performance metrics, including load times, site visits, and conversion rates.
  • Evaluate the impact of new changes and identify areas for further optimisation.
  • Provide data-driven recommendations and briefs for necessary website improvements.

Customer Experience Optimisation:

  • Design and implement a streamlined online customer journey to enhance user experience and support the buying process.
  • Optimise website content, navigation, and search functionality to ensure a seamless experience.
  • Identify user pain points and implement personalisation strategies to increase relevance and customer satisfaction.

Conversion Rate Optimisation:

  • Analyse user behaviour, marketing metrics, and customer journeys to develop strategies for improving website design, content, and overall functionality.
  • Conduct A/B testing to determine the most effective website elements for driving conversions.

This role requires a blend of technical expertise, creative problem-solving, and strong project management skills to drive continuous improvement in MHR's digital presence.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

  • Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
  • 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
  • Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
  • Monthly employee recognition program and departmental awards
  • Referral bonus scheme of up to £2,000
  • Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
  • On-site subsidised restaurants offering a variety of fresh meals daily
  • Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.



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