Student Support Specialist

3 weeks ago


Essex, United Kingdom BIMM Institute Full time

About BIMM Institute

BIMM Institute is dedicated to providing a supportive and enriching environment for its students. We recognize the importance of student well-being and strive to create a campus culture that fosters personal growth and academic success.

The Role: Student Support Specialist

As a Student Support Specialist, you will play a vital role in ensuring the well-being and success of our students. You will be a dedicated point of contact for students facing various challenges, providing guidance, support, and resources to help them navigate personal difficulties and achieve their academic goals.

Responsibilities:

  • Provide compassionate and effective pastoral care to students experiencing a range of challenges, including mental health concerns, financial hardships, and social difficulties.
  • Manage a caseload of students, conducting both online and in-person sessions, and staffing drop-in services to ensure accessibility and responsiveness.
  • Maintain accurate and confidential records of student interactions, referrals, and outcomes, adhering to data protection regulations.
  • Assess and prioritize student needs, escalating concerns when necessary and collaborating closely with academic and campus teams to provide comprehensive support.
  • Proactively inform students about available support services within the university and contribute to the delivery of well-being interventions and workshops.

Qualifications:

  • A strong educational background with a demonstrated understanding of student well-being services in higher education.
  • Experience working with young adults and a comprehensive knowledge of common challenges faced by this demographic.
  • An empathetic and inclusive approach, coupled with excellent communication and administrative skills.
  • The ability to work both independently and collaboratively, demonstrating resilience in managing a demanding workload.
  • Comfort liaising with internal colleagues and external agencies to ensure seamless support for students.
  • Proficiency in Microsoft Office applications.


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