Health and Wellness Director

7 days ago

Newport, Newport, United Kingdom Bannatyne Full time
About the Role

We are seeking a highly motivated and experienced Fitness Manager to lead our fitness department and team at Bannatyne. As a key member of our management team, you will be responsible for overseeing daily operations, managing a team of fitness professionals, and driving the performance of our fitness programs.

Key Responsibilities
  • Oversee daily operations of the fitness department, ensuring an exceptional experience for all members.
  • Lead, motivate, and manage a team of fitness advisors and personal trainers, driving the performance of key performance indicators (KPIs).
  • Monitor the budget and review forecasts and expenditures for freelance class instructors, adhering to specific fitness standards.
  • Develop and implement innovative fitness programs and classes that cater to a diverse membership base.
  • Conduct regular staff training and professional development to maintain high standards of service.
  • Lead group fitness classes and provide one-on-one training sessions.
  • Provide personalized fitness assessments and develop tailored workout plans for members.
  • Ensure the fitness area is safe, clean, and well-maintained.
  • Stay updated with the latest fitness trends and techniques to provide cutting-edge advice.
  • Promote Bannatyne's services, special offers, and membership packages to enhance the member experience.
  • Monitor member satisfaction and address any issues promptly.
Requirements
  • NVQ Level 2 Fitness qualified.
  • Proven experience in a managerial role within the fitness or wellness industry.
  • Strong leadership and interpersonal skills, with experience of managing a team.
  • Good understanding of fitness technology and trends.
  • Strong interpersonal and communication skills, with a customer-focused attitude.
  • Genuine passion for health, wellness, and customer service.
  • Ability to establish rapport, build trust, and demonstrate credibility.
  • Ability to work flexible hours, including weekends and holidays.
Desirable Qualifications
  • Level 3 or equivalent Gym Instruction/Personal Training or Group Exercise qualified (including ETM, Spin, etc).

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