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Customer Service Representative

2 months ago

Whiteley, Hampshire, United Kingdom Lidl Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and customer satisfaction goals.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Efficiently process customer transactions, handle cash and operate a point-of-sale system.
  • Restock shelves, maintain store displays, and ensure a clean and organized store environment.
  • Work collaboratively with colleagues to achieve sales and customer satisfaction goals.
  • Participate in visual merchandising and inventory management activities to ensure a visually appealing store environment.
Requirements
  • Previous experience in a retail or customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to lift up to 25 pounds and stand for long periods of time.
What We Offer
  • A competitive hourly rate based on equal opportunity and pay structures.
  • A generous benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and pension scheme.
  • Opportunities for career advancement and professional development.
  • A supportive and collaborative work environment.