Operations Manager

6 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Hightown Housing Association Full time

About the Role:

Hightown Housing Association is seeking an experienced Operations Manager to join our team in the Homelessness Services department. As an Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of our supported housing services, ensuring they remain flexible, responsive, and aligned with the evolving needs of our service-users.

Key Responsibilities:

  • Lead the mobilisation and operational management of new supported housing contracts.
  • Recruit, develop, and manage a team of staff, ensuring they align with our organisational values and behaviours.
  • Implement and promote Psychologically Informed Environments and Trauma-Informed Care approaches to support.
  • Adopt and advocate for the Making Every Adult Matter (MEAM) principles within the team and service delivery.
  • Drive continuous improvement and innovation in service delivery, ensuring the highest standards of care and support.
  • Develop and maintain strong relationships with stakeholders, partners, and funders.
  • Monitor and report on service performance, ensuring compliance with all contractual and regulatory requirements.
  • Mobilise new services, write bids, and appraise new business opportunities, supporting the organisation with strategic growth.
  • Apply strong safeguarding principles and empower staff to incorporate these into their work.
  • Take the lead on risk management and coordinate incident and safeguarding responses to issues such as self-harm, suicidal ideation, challenging behaviour, substance abuse, alcohol abuse, and mental ill health.

Requirements:

  • Proven experience in a similar role within supported housing or homelessness services.
  • Strong understanding of Psychologically Informed Environments and Trauma-Informed Care.
  • Commitment to the Making Every Adult Matter (MEAM) principles.
  • Excellent leadership and change management skills, with a track record of successfully mobilising new services or contracts.
  • Exceptional communication and interpersonal skills.
  • Ability to inspire, motivate, and develop a team.
  • Strong problem-solving and decision-making abilities.
  • High level of organisational and time management skills.
  • Experience in mobilising new services, bid writing, and appraising new business opportunities.
  • Strong safeguarding principles and ability to empower staff to apply these in their work.
  • Experience in risk management and coordinating incident and safeguarding responses.

What We Offer:

  • Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service.
  • £42,588 for a 37.5 hour a week contract.
  • Regular support from your line manager and colleagues.
  • Annual bonus based on satisfactory performance.
  • Monthly attendance bonus on top of your basic salary.
  • Annual salary and cost of living review.
  • Commitment to health and wellbeing with the Five Ways to Wellbeing.
  • Ongoing professional development and support to deliver outstanding support.
  • Workplace pension scheme and life assurance of three times your annual salary.
  • Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us.
  • Friendly and supportive team environment.
  • Employee assistance helpline.
  • Mileage paid for car usage.
  • Fully paid DBS.

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