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Ecommerce Operations Specialist/Manager
2 months ago
We are a pioneering online business builder with a proven track record of success. Our founding team has over 15 years of experience in the online space, having grown and consulted numerous companies to 8-figure brands. Our current ecommerce venture has achieved remarkable growth, reaching $1M in monthly revenue within just 6 months. We are now expanding into the USA and planning global expansion, with a goal of reaching $100M in revenue within a couple of years. Our team is driven by a results-oriented mindset, always testing, evolving, and adapting to stay ahead. We value extreme ownership, transparency, and open-mindedness, creating a dynamic and supportive work environment.
What We Offer- Challenging and interesting projects that drive growth and innovation
- A strong, open-minded, and transparent team that fosters collaboration and learning
- A dynamic and ever-evolving environment that encourages experimentation and improvement
- The freedom to make decisions and take ownership of your work
- A fully remote team with flexible working hours, allowing for a healthy work-life balance
- A non-corporate culture that values autonomy and creativity
- A results-driven environment that prioritizes solutions and outcomes
- Continuous Improvement - We believe in lifelong learning and growth, always seeking to improve and adapt to new challenges
- Extreme Ownership - We take ownership of our decisions and actions, holding ourselves accountable for results
- Grit - We are resilient, persevering, and determined, never giving up in the face of obstacles
- Performance-Driven - We focus on delivering results and outcomes, rather than just talking about them
- Integrity - We operate with transparency, empathy, and respect, valuing human relationships and feedback
- Exceptional Team - We believe that our team is the cornerstone of our success, and we strive to create a culture that fosters collaboration, learning, and growth
The Ecommerce Operations Specialist/Manager will oversee all aspects of ecommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance. This role requires a strong understanding of ecommerce platforms, sales and marketing strategies, and data analysis. The ideal candidate will be able to develop and implement effective solutions to drive business growth and improve operational efficiency.
Key Responsibilities- Manage all aspects of ecommerce operations, including sales and marketing strategies, website management, automation, risk assessment, profitability optimization, data analysis, customer support, and compliance
- Develop and implement effective solutions to drive business growth and improve operational efficiency
- Collaborate with cross-functional teams to ensure seamless execution of ecommerce strategies
- Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive growth
- Develop and manage dashboards, reporting structures, and key performance indicators (KPIs) to track business performance
- Automate all aspects of ecommerce operations using necessary tools, APIs, and plugins
- Anticipate and mitigate risk factors across operations, and develop business continuity plans
- Elevate business profitability based on set goals and objectives, using marketing and branding strategies
- Analyze metrics and data, marketing reports, and profit margins to inform business decisions
- Manage inventories, refunds, customer support, and pricing to ensure optimal business performance
- Develop and manage processes, procedures, and policies to ensure compliance with international standards and requirements
- Minimum of 5 years of experience in ecommerce operations
- Fluent in English (speaking, writing, and reading)
- Good experience with supply chain, procurement, logistics, and warehouse management
- Experience in the business-to-consumer (B2C) digital retail market within the ecommerce space
- Agile and able to work in a fast-paced environment
- Experience in managing stakeholders, client relations, and vendor management
- Excellent communication and presentation skills, time management, and ability to multitask
- Good with project management, reporting, data analysis, and dashboard management
- Able to work within the EU timezone
- Proficiency in website management platforms (e.g., Shopify)
- Knowledge of sales and marketing strategies for ecommerce
- Experience with implementing and utilizing ecommerce tools, software, and technologies
- Familiarity with CMS (Content Management System) blocks and website navigation
- Understanding of customer journey analysis and optimization
- Ability to develop and manage dashboards, reporting structures, and key performance indicators (KPIs)
- Knowledge of API integration and plugin utilization for automation
- Experience in risk assessment and business continuity management
- Expertise in leveraging social media and SEO for marketing and branding
- Strong analytical skills for data analysis, marketing reports, and profit margin assessment
- Round (1): Review and evaluate your application
- Round (2): Invite and submit the practical task/assessment
- Round (3): HR Interview
- Round (4): Line Manager's Interview
