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Customer Service Coordinator

2 months ago

Aberdeen, Aberdeen City, United Kingdom Aberdeenshire Council Full time

About the Role

Aberdeenshire Council is seeking a highly skilled and customer-focused individual to provide efficient and effective support to our services. As a key member of our team, you will work on an individual basis or collaboratively with others to deliver high-quality service delivery.

Key Responsibilities

  • Provide customer-focused support to Council Services, responding to queries and resolving issues in a timely and professional manner.
  • Minute project meetings on a weekly basis, ensuring accurate and comprehensive records are maintained.
  • Contribute to the development and implementation of continuous improvement initiatives, driving quality service delivery and organisational excellence.
  • Collaborate with colleagues to achieve shared goals and objectives, promoting a positive and inclusive team culture.

Requirements

  • Relevant experience in a customer-facing role, with a strong track record of delivering excellent service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Strong organisational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work collaboratively as part of a team, with a flexible and adaptable approach to work.