Customer Service Representative

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom Vets for Pets Full time

About the Role:

We are seeking a highly motivated and compassionate individual to join our team as a Customer Service Representative. As the first point of contact for our clients and their pets, you will play a vital role in providing exceptional service and ensuring a positive experience for all who visit our practice.

Key Responsibilities:

  • Provide exceptional customer service to clients and their pets, ensuring a warm and welcoming experience.
  • Build strong relationships with clients, their pets, and the practice team, providing guidance and support as needed.
  • Manage client interactions, including greeting, checking in, and providing information about our services.
  • Coordinate the smooth running of day-to-day routines, using our online booking system to ensure efficient operations.
  • Work collaboratively with the practice team to achieve our goals and provide the best possible care for our clients and their pets.

What We're Looking For:

  • A friendly and approachable demeanor, with a passion for delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Computer literacy and proficiency in using online booking systems.
  • A love of animals and a commitment to providing the best possible care for our clients and their pets.

About Us:

Vets for Pets is a dynamic and compassionate organization dedicated to providing exceptional care for our clients and their pets. We value diversity, inclusivity, and respect, and strive to create a welcoming and supportive environment for all who work with us.

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your CV and a cover letter outlining your experience and qualifications.



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