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Luxury Jewellery Sales Specialist

3 months ago

London, Greater London, United Kingdom Fenton Full time

About Fenton:

Fenton is a London-based fine jewellery brand that focuses on creating exquisite modern heirlooms designed to last through generations. Our commitment to transparency and integrity sets us apart in the European fine jewellery market.

Our Mission:

We aim to transform the fine jewellery industry by prioritizing our clients' needs and offering customizable options with responsibly sourced materials. Our team operates across London and India, ensuring a blend of cultural insights and expertise.

Role Overview:

We are in search of a Sales and Operations Concierge to become an integral part of our team. The Concierge team embodies our customer-centric philosophy, dedicated to delivering exceptional service and experiences.

Key Responsibilities:

  • Conducting both in-person and virtual client consultations.
  • Managing sales and fulfillment processes to drive company growth.
  • Addressing customer inquiries through various communication channels, maintaining our signature service style.
  • Collaborating with teams in the UK and India to explore gemstone sourcing and customer preferences.
  • Overseeing the post-purchase experience, guiding customers on jewellery care and coordinating with our operations team for repairs.
  • Visiting local workshops to facilitate the flow of customer repairs.
  • Assisting with customer dispatches and inventory management.
  • Contributing to the overall operational needs of the business, demonstrating a proactive approach to tasks.
  • Supporting customer operations, including order fulfillment and packing.

Candidate Profile:

  • 1-3 years of experience in sales, preferably in the jewellery sector.
  • A genuine understanding of Fenton's values and a passion for our brand.
  • Excellent written and verbal communication skills in English.
  • Ability to multitask and maintain composure in high-pressure situations.
  • Familiarity with digital tools and platforms, including social media and office software.
  • A positive attitude with a desire to learn and grow within the company.
  • Willingness to work flexible hours, including weekends as required.
  • Bonus: Skill in photography for marketing purposes.
  • Eligibility to work in the UK is essential.

What We Offer:

  • A dynamic work environment in a rapidly growing start-up.
  • Competitive salary and benefits package.
  • Generous holiday allowance.
  • Health insurance and pension contributions.
  • Clear career development pathways.
  • Employee discounts on our jewellery collections.
  • A vibrant office culture with team activities and outings.

Join us in our mission to redefine the fine jewellery experience.