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Cleaning Operations Coordinator

3 months ago

Crick, Monmouthshire, United Kingdom Lawrence Cleaning Services Full time

Position Overview:

We are seeking dedicated and experienced professionals to join our dynamic team at Lawrence Cleaning Services. Our company prides itself on innovation and excellence, offering opportunities for further training, career advancement, and recognition.

Key Qualifications:
- Proven experience in managing cleaning contracts
- Demonstrated ability in staff leadership
- Experience overseeing multiple accounts
- Exceptional customer service and communication skills
- Strong skills in people management
- Excellent organizational and planning abilities
- Comprehensive understanding of health and safety regulations
- Capability to operate within established budgets
- Initiative and a positive attitude
- Proficient administrative skills
- Ability to address objections and think critically
- Results-oriented with a proactive work ethic
- Strong rapport-building skills with a confident demeanor
- Good IT proficiency
- Flexibility to work rotating shifts

Main Responsibilities:
- Oversee contract and site management for a diverse portfolio of accounts.
- Ensure adherence to service delivery specifications.
- Conduct regular client engagement and implement auditing programs to assess standards and satisfaction.
- Address client inquiries and complaints promptly and effectively.
- Keep the Operations Manager informed of any operational challenges that may affect contract retention and suggest improvements as necessary.
- Manage financial performance of contracts in line with budgetary requirements, including:
(a) Staffing levels and compensation
(b) Materials and equipment management
(c) Payroll processing
(d) Planning for staffing, equipment, and materials for periodic tasks.

- Lead and mentor the support team in your area.
- Ensure adequate supplies are available on-site.
- Recruit, onboard, and train new personnel.
- Monitor staff performance and communicate company standards effectively.
- Address any disciplinary or grievance issues in accordance with company policies.
- Provide guidance, coaching, and training to cleaning staff and supervisors.
- Ensure compliance with health and safety audits, payroll, service level indicators, and recruitment processes.

If you possess the necessary skills, experience, and motivation to thrive in this role and align with our core values, we encourage you to consider this opportunity.

Job Type: Full-time
Salary: £26,750 per annum
Benefits: Pool Car, Fuel Card, Phone, Laptop, Bonus Scheme after 3 Months Service