Technical Support Specialist

6 days ago

Plymouth, Plymouth, United Kingdom Expleo Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Expleo. As a key member of our Design Management Team, you will play a critical role in providing support and guidance to our engineering team to deliver project scope.

Key Responsibilities
  • Undertake technical administration activities, including desktop investigations and field visits, to gather information and respond to specific issues.
  • Monitor engineering processes and identify areas for improvement.
  • Assemble and publish routine and ad-hoc reports to management, including analysis of performance with commentary.
  • Analyse, interpret, and evaluate relevant functional information, concepts, and ideas to develop solutions to problems.
  • Apply knowledge of engineering principles to implement new processes as guided by the Design Management Team.
  • Undertake tasks within the Information Management and BIM areas of the project to ensure successful implementation of BIM principles.
Requirements
  • A background in engineering support or business support, with good numeracy, problem-solving, and a structured approach to understanding and analysing information and processes.
  • STEM-based qualifications, with a minimum of a degree in a relevant field.
  • Essential skills include:
    • Ability to work independently or as part of a team, taking responsibility for the quality of work to deliver value and insight.
    • Identify solutions to problems, identify areas of business improvement, and propose how to achieve improvement.
    • Ability to gain an understanding and follow health, safety, and environmental guidelines.
    • Knowledge of relevant computer applications, including tools such as SharePoint and Excel.
    • Ability to follow an engineering process and maintain accurate records.
    • Numerate and computer literate.
    • Good communications and interpersonal skills.
    • Editorial and briefing skills, with clear spoken and written English.
    • Ability to understand project, contract, and engineering management principles and their application.
  • Desirable skills include:
    • Engineering experience, with no discipline bias, multi-discipline.
    • Nuclear experience, or experience in oil and gas, marine, or aerospace.
    • Able to use Vault.
    • Able to work with design managers.
    • Document management systems, mainly SharePoint.
    What We Offer
    • A collaborative working environment, where we stand shoulder to shoulder with our clients and peers through good times and challenges.
    • We empower passionate technology-loving professionals to expand their skills and take part in inspiring projects.
    • Expleo Academy, which enables you to acquire and develop the right skills through a suite of accredited training courses.
    • Competitive company benefits.
    • A team that is not afraid to think big and challenge the status quo.

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