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Service Operations Coordinator

2 months ago

London, Greater London, United Kingdom Office Angels Full time

Are you a detail-oriented and customer-focused professional seeking a rewarding role? Our client, a vibrant organization, is in search of a Service Administrator to enhance their operations. This company provides a modern work environment and a comprehensive benefits package, ensuring a fulfilling career.

Position Overview: As the Service Administrator, you will be the primary point of contact for customers, delivering outstanding service and support. Your approachable demeanor will ensure that clients feel appreciated and their inquiries are resolved efficiently.

Key Information:

Job Title: Service Administrator

Location: Accessible location requiring personal transportation

Benefits: Contemporary office setting, generous annual leave, plus an additional day off for your birthday

Salary: Competitive salary based on experience

Working Hours: Monday to Friday, 8:30 AM to 5:00 PM

Main Responsibilities:

  • Act as a knowledgeable and accessible first point of contact for customers.
  • Coordinate call-outs and maintenance appointments for a team of engineers across the UK.
  • Keep customers informed about the status of their service requests.
  • Prepare Risk Assessment Method Statements (RAMS).
  • Utilize client portals and complete necessary documentation.
  • Collaborate with technical support to troubleshoot issues over the phone or determine if an engineer visit is necessary.
  • Communicate with engineers regarding daily job progress to ensure timely service delivery.
  • Process invoice requests and liaise with the accounts department.
  • Participate in weekly service meetings to report on progress.
  • Provide coverage for Service and Stock Coordinator during absences.
  • Engage in ad hoc project work as required.
  • Utilize company systems for accounts and project management as needed.

Ideal Candidate Profile:

  • Experience in scheduling engineers effectively.
  • Strong geographical knowledge of the UK.
  • Excellent communication skills, particularly over the phone.
  • Proficient in IT, with experience in MS Office and Sage 50 being advantageous.

Next Steps:

If you possess the necessary skills and experience, we encourage you to consider this exceptional opportunity to advance your career within this organization.

Office Angels operates as an employment agency for permanent recruitment and as an employment business for temporary staffing solutions. We are committed to equal opportunities for all candidates.

By applying for this position, your information will be submitted to Office Angels, and our Candidate Privacy Information Statement detailing how your information will be used is available on our website.