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Customer Service Ambassador

2 months ago

Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time

About the Role:

We are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at Oulton Hall Hotel, Spa & Golf Resort.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring a warm and welcoming experience from arrival to departure.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process payments and handle guest inquiries and complaints in a professional and friendly manner.
  • Work collaboratively with colleagues to ensure seamless guest experiences.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to our state-of-the-art leisure facilities, including a gym, pool, and spa.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and multitask.
  • Strong time management and organizational skills.
  • Passion for delivering outstanding customer service.

Why Join Us:

Oulton Hall Hotel, Spa & Golf Resort is a 4-star hotel located on the outskirts of Leeds, set in acres of woodland with a 27-hole golf course. We offer a range of dining options, including the Calverley Grill restaurant and the Claret Jug restaurant. Our leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, and we welcome applications from candidates with disabilities.