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Hospitality Services Lead

2 months ago

Slough, Slough, United Kingdom Residence Inn & Moxy Slough Full time

Job Summary:

We are seeking a highly skilled and experienced Beverage Operations Manager to join our team at Residence Inn & Moxy Slough. As a key member of our Food and Beverage team, you will be responsible for developing and implementing departmental standards and procedures to drive sales and beverage innovation.

Key Responsibilities:

  • Develop and maintain high standards of beverage quality and presentation.
  • Lead and motivate a team of food and beverage assistants to deliver exceptional customer service.
  • Conduct daily briefings and attend regular food and beverage meetings to ensure seamless operations.
  • Resolve guest complaints and concerns in a professional and timely manner.
  • Train and develop team members in beverage knowledge and service skills.
  • Complete accurate and timely reports on sales and beverage performance.
  • Collaborate with other departments to drive business growth and profitability.

Requirements:

  • Strong background in food and beverage operations, preferably in a hotel or hospitality setting.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Fluency in English.
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.