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Customer Support Specialist

2 months ago

Coventry, Coventry, United Kingdom Microlise Full time
About the Role

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Microlise. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers via various channels, including phone, email, and online platforms.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless delivery of customer support services.
  • Develop and maintain a deep understanding of our products and services to provide accurate and informative support.
  • Continuously improve customer satisfaction and loyalty by identifying and addressing areas for improvement.
Requirements
  • Previous experience in a customer-facing role, preferably in a technical support environment.
  • Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Knowledge of CRM systems and experience with data entry and management.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to cutting-edge technology and tools.
  • A comprehensive training program to ensure your success in the role.