HVAC Maintenance Specialist

3 weeks ago

Welwyn Garden City, Hertfordshire, United Kingdom City Facilities Management Full time
Position Overview

Objective:

The HVAC Technician will oversee the operational teams responsible for Planned Preventative Maintenance (PPM) and emergency repair services. This role necessitates effective management of technicians and client relationships, ensuring that positive interactions are fostered and maintained.

The Technician is tasked with ensuring that services comply with all relevant legislative and regulatory standards while meeting established service level agreements. Additionally, you will be responsible for conducting compliance audits promptly, implementing corrective measures as necessary, and facilitating the training of all direct reports.

Key Responsibilities:
  • Foster and promote a cohesive team culture across the region, aligned with the values of City and its clients.
  • Encourage a culture of safety, ensuring thorough reporting and investigation of potential hazards, incidents, and accidents.
  • Represent the organization professionally, cultivating strong working relationships with both internal and external colleagues.
  • Guarantee that all sites are adequately staffed 24/7 to provide both reactive and planned maintenance services.
  • Offer technical guidance and mentorship to Supervisors.
  • Address underperformance against KPIs and implement action plans for improvement.
  • Ensure that all necessary tools and equipment are available for maintenance tasks.
  • Assist the Divisional Manager with technical, personnel, and facilities management processes.
  • Provide coverage for the Divisional Manager during absences, holidays, and meetings as required.
  • Complete required reports and compliance documentation, addressing issues as they arise.
  • Audit facilities management documentation and ensure action plans are in place for any compliance issues.
  • Respond promptly to Helpdesk inquiries, ensuring effective resolution in line with service level agreements, escalating issues when necessary.
  • Participate in site project meetings when applicable, ensuring support from other disciplines on specialized issues.
  • Conduct regular meetings with your line manager and direct reports to ensure effective communication of all organizational updates and operational procedures.
  • Maintain regular communication with clients regarding all facilities management activities within agreed KPIs.
  • Adhere to all organizational policies and procedures, participating in the recruitment and selection process for Supervisor/Technician roles within your area.
  • Comply with all health and safety regulations and company processes at all times, staying informed of any legislative changes affecting your role or team.
  • Execute any reasonable management requests.
  • Utilize Computer-Aided Facilities Management (CAFM) systems as directed.
  • Ensure that all jobs are logged and marked as complete only when finished using the CAFM system.
  • Review Management Information (MI) for your area to ensure the achievement of key customer KPIs.
Financial Accountability:

The HVAC Technician is responsible for managing all expenditures and ensuring effective cost control within approved budgets for each site and across the designated area. It is essential to ensure that all financial approvals align with the agreed levels of spending authority.

The Technician is also responsible for identifying and pursuing business development opportunities within the budget to provide additional services to clients while supporting the development of capital plans and projects in collaboration with the client and designated Manager.

People Management:
  • The Technician is responsible for the direct management of Supervisors, including but not limited to:
  • Recruitment and onboarding of team members.
  • Training and development, including performance reviews in accordance with company processes.
  • Reviewing legal training requirements to ensure compliance across the estate.
  • Ensuring all direct reports are validated and fulfilling their roles effectively.
  • Maintaining up-to-date and compliant training for Supervisors and Technicians.
  • Managing team conduct and capability, applying disciplinary procedures as necessary.
  • Managing team absences fairly and consistently, ensuring return-to-work interviews are conducted after each absence.
Qualifications, Skills, and Competencies:
  • Minimum education level of GCSE/Standard Grade.
  • Recognized technical background with experience in hard facilities management.
  • Preferably NVQ Level 3/City and Guilds 236 Part 1 + 2 or equivalent in electrical installation/maintenance. Other technical qualifications in HVAC, refrigeration, and plumbing will also be considered.
  • Membership in CIBSE, BIFM, or equivalent is preferred.
  • Understanding of service and repair requirements for a variety of electrical and mechanical equipment.
  • Essential knowledge of maintenance services within the facilities management industry, with desirable experience in a multi-client contracted environment and PPM and compliance background.
  • Proven experience in effectively leading and managing a team.
  • Experience in developing client relationships at a stakeholder level is desirable.
  • Strong computer literacy, with experience in data extraction, collation, and presentation, along with prior experience using a CAFM system.
  • Excellent written and verbal communication skills.
  • Strong planning, organizing, prioritization, and project management abilities.
  • Results-oriented, taking accountability for personal and team performance.
  • Effective problem-solving and decision-making skills.
  • Highly adaptable and self-motivated.
  • Experience in managing financial budgets.
  • Able to collaborate effectively within both City and client teams.
  • Exhibit behaviors consistent with City Values:
  • Commit to continuous improvement.
  • Take initiative to achieve results.
  • Foster a sense of unity.
  • Demonstrate care for others.
  • Strive for personal excellence.
About City Facilities Management

Founded in 1985 by Willie and Susan Haughey, City Refrigeration Holdings was established with the aim of transforming the facilities management industry. The company is built on the principles of collaboration and transparency, fostering long-term, mutually beneficial partnerships with clients. Each partnership is tailored to meet the unique needs of the business, supported by a bespoke, self-delivered model.

City has grown from its modest beginnings into one of the most trusted facilities management companies globally, employing over 12,000 individuals and operating across Europe, Australia, North America, and Asia. The company has diversified its service offerings to include maintenance and engineering, technical procurement and support, cleaning, and ancillary services across various sectors including retail, residential, and commercial markets.

Three decades into its journey, City remains committed to the core values established by Lord and Lady Haughey, passionately delivering unparalleled professionalism, quality, customer service, and value to partners worldwide.

Our Benefits

Pension Scheme

Retail Discounts

Cycle to Work Scheme

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