HVAC Maintenance Specialist

3 weeks ago

Welwyn Garden City, Hertfordshire, United Kingdom City Facilities Management Full time
Position Overview

Objective:

The Regional HVAC Operations Manager will oversee the technical teams responsible for Planned Preventative Maintenance (PPM) and responsive maintenance services. This role demands effective management of technicians and client relationships, ensuring that strong working partnerships are fostered and maintained.

The Operations Manager is tasked with ensuring that services comply with all relevant legislative and regulatory standards while meeting established service level agreements. Additionally, you will be responsible for executing a series of compliance audits promptly, taking corrective measures as necessary, and facilitating the training of all direct reports.

Key Responsibilities:
  • Foster and promote a positive team culture across the region, aligned with City and client values.
  • Encourage a culture of safety within the region, ensuring thorough reporting and investigation of potential hazards, incidents, and accidents.
  • Represent the organization professionally, cultivating strong relationships with both internal and external colleagues.
  • Guarantee that all sites are operational 24/7 to provide both reactive and planned maintenance services.
  • Offer technical guidance and mentorship to Supervisors.
  • Address underperformance against Key Performance Indicators (KPIs) and implement action plans for improvement.
  • Ensure availability of all necessary tools and equipment for effective maintenance delivery.
  • Assist the Divisional Manager with technical, personnel, and facilities management process issues.
  • Provide coverage for the Divisional Manager during absences, holidays, and meetings as needed.
  • Complete required reports and compliance documentation, resolving issues as they arise.
  • Audit facilities management documentation and ensure action plans are established for any compliance issues.
  • Respond promptly to all Helpdesk inquiries, ensuring effective resolution in line with service level agreements, escalating issues as necessary.
  • Participate in site project meetings for trials, renewals, or remodels, ensuring adequate support from other disciplines as required.
  • Conduct regular meetings with your line manager and direct reports to ensure effective communication of all organizational updates and procedures.
  • Maintain regular communication with clients regarding all facilities management activities within agreed KPIs.
  • Adhere to all organizational policies and procedures, participating in the recruitment and selection process for Supervisor/Technician positions within your area.
  • Comply with all health and safety regulations and company processes, staying informed of any legislative changes affecting your role or team.
  • Carry out any reasonable management requests.
  • Utilize Computer-Aided Facilities Management (CAFM) and other systems as directed.
  • Ensure all jobs are logged and closed only upon completion using the CAFM system.
  • Review Management Information (MI) for your area to ensure the delivery of key customer KPIs.
Financial Accountability:

The Operations Manager is responsible for managing all expenditures and ensuring effective cost control within approved budgets by site and across their designated area. All financial approvals must align with the established levels of spending authority.

The Operations Manager is also responsible for identifying and pursuing business development opportunities within the budget to provide additional services to clients while supporting the development of capital plans and projects in collaboration with the client and designated Manager.

People Management:
  • The Operations Manager is responsible for the direct line management of Supervisors, including but not limited to:
  • Recruitment and onboarding of team members.
  • Training and development, including performance appraisals in accordance with company processes.
  • Reviewing legal training requirements to ensure compliance across the estate.
  • Ensuring all direct reports are validated and fulfilling their roles effectively.
  • Maintaining up-to-date training for Supervisors and Technicians in compliance with defined standards.
  • Managing team conduct and capability, applying disciplinary procedures in accordance with company policies as needed.
  • Handling team absences fairly and consistently, ensuring return-to-work interviews are conducted after each absence.
Qualifications, Skills, and Competencies:
  • Minimum education of GCSE/Standard Grade level.
  • Recognized technical background with experience in hard facilities management.
  • Preferably NVQ Level 3/City and Guilds 236 Part 1 & 2 or equivalent in electrical installation/maintenance. Other technical qualifications in HVAC, refrigeration, and plumbing will also be considered.
  • Membership in CIBSE, BIFM, or equivalent is preferred.
  • Understanding of service and repair requirements for a variety of electrical and mechanical equipment.
  • Essential knowledge of maintenance services within the facilities management industry, with previous experience in a multi-client contracted environment being desirable; experience in PPM and compliance is a plus.
  • Proven experience in effectively leading and managing a team is essential.
  • Desirable experience in developing client relationships at a stakeholder level.
  • Strong computer literacy, with experience in extracting, collating, and presenting performance data, along with familiarity using a CAFM system.
  • Excellent written and verbal communication skills.
  • Strong planning, organizing, prioritization, and project management abilities.
  • Results-oriented, taking accountability for personal and team performance.
  • Effective problem-solving and decision-making skills.
  • Highly adaptable and self-motivated.
  • Experience in managing financial budgets.
  • Able to collaborate effectively within both City and client teams.
  • Exhibits behaviors consistent with City Values:
  • Strive for improvement.
  • Make things happen.
  • Embrace unity.
  • Demonstrate care.
  • Be your best.
About City Facilities Management

Founded in 1985 by Willie and Susan Haughey, City Refrigeration Holdings was established with the aim of transforming the facilities management sector. The company is built on the principles of collaboration and transparency, fostering long-term, mutually beneficial partnerships with clients. Each partnership is tailored to meet the unique needs of the business, implemented through a bespoke, self-delivered model.

This focus has enabled City Group to evolve from its modest beginnings into one of the most reputable facilities management companies globally. With over 12,000 employees and divisions across Europe, Australia, North America, and Asia, the company has diversified its service offerings to include maintenance and engineering, technical procurement and support, cleaning, and ancillary services across various markets.

Now, more than three decades later, City remains committed to the core values established by Lord and Lady Haughey, dedicated to delivering unparalleled professionalism, quality, customer service, and value to partners worldwide.

Employee Benefits

Pension Scheme

Retail Discounts

Cycle to Work Scheme

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