Resident Engagement Specialist

1 week ago


Sevenoaks, United Kingdom Service Care Solutions Full time
Resident Involvement Officer

Kent (Sevenoaks Office Base)

About the Role

We are seeking a highly motivated Resident Involvement Officer to drive meaningful resident engagement and contribute to the delivery of innovative involvement strategies.

Key Responsibilities
  • Lead and support resident involvement groups, projects, and initiatives.
  • Facilitate innovative approaches to resident involvement and identify improvement opportunities.
  • Raise the profile of resident involvement across the organisation.
  • Engage residents in a diverse and inclusive manner.
  • Maintain accurate records of involvement activities.
  • Provide detailed reports and assist in preparing reports for the Executive Team and Board.
  • Collaborate with external partners and housing professionals to share and enhance best practices.
Requirements
  • Previous experience in a similar role with a focus on resident or customer engagement.
  • Strong organisational and administrative skills.
  • Experience in researching, planning, and evaluating projects or events.
  • Ability to understand and utilise performance information and data.
  • Proficiency in Microsoft Office and adaptability to new technology.
  • A clean driving licence and access to a vehicle.
Contract Details
  • 37 hours per week
  • Permanent
  • Hybrid working model with flexibility for evening and weekend events.


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