Resident Engagement Specialist

2 weeks ago


Sevenoaks, Kent, United Kingdom West Kent Housing Association Full time
About the Role

We are seeking a highly organized and detail-oriented Resident Engagement Specialist to join our team at West Kent Housing Association. As a key member of our organization, you will play a vital role in ensuring the residents' voice is at the heart of our decision-making process.

Key Responsibilities
  • Oversee a range of involvement activities, including running discussion groups, facilitating meetings, and working with involved groups of residents to review our services and policies.
  • Support our resident scrutiny panel to analyze our performance information and carry out reviews of service areas.
  • Build relationships internally to ensure the successful delivery of our resident involvement strategy and buy-in from all staff.
  • Develop and maintain effective communication channels with residents, staff, and stakeholders.
Requirements
  • Exceptional organizational skills to manage a busy program of activities and events.
  • Confidence with data and reporting.
  • Understanding of working within regulatory frameworks.
  • Skills in customer or volunteer engagement.
  • Interest in the wider political landscape and understanding of current issues affecting social housing.
About Us

West Kent Housing Association is passionate about the role a housing association can play in society. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to deliver on our promises, work with honesty and integrity, and show compassion and self-awareness.

Benefits
  • Generous pension and life cover.
  • Health cash plan.
  • Flexible leave package, including paid time off to volunteer.
  • Annual grant to support your wellbeing.


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