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Resident Engagement Specialist

2 months ago

Sevenoaks, United Kingdom West Kent Housing Association Full time
About the Role

We are seeking a highly organized and detail-oriented Resident Engagement Specialist to join our team at West Kent Housing Association. As a key member of our community engagement team, you will play a vital role in ensuring the residents' voice is at the heart of our decision-making process.

Key Responsibilities
  • Oversee a range of involvement activities, including running discussion groups, facilitating meetings, and working with involved groups of residents to review our services and policies.
  • Support our resident scrutiny panel to analyze our performance information and carry out reviews of service areas.
  • Build relationships internally to ensure the successful delivery of our resident involvement strategy and buy-in from all staff.
  • Develop and maintain effective communication channels with residents, staff, and stakeholders to ensure seamless collaboration and information sharing.
  • Contribute to the development and implementation of our resident engagement strategy, ensuring it aligns with our organizational goals and objectives.
Requirements
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong communication and interpersonal skills, with the ability to build rapport with residents, staff, and stakeholders at all levels.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and locations.
  • Proficiency in data analysis and reporting, with the ability to interpret and present complex data in a clear and concise manner.
  • Knowledge of regulatory frameworks and policies related to housing and community engagement.
What We Offer
  • A competitive salary and benefits package, including a generous pension and life cover.
  • A health cash plan and flexible leave package, including paid time off to volunteer.
  • An annual grant to support your wellbeing and professional development.
  • Opportunities for career growth and professional development, with a focus on continuous learning and improvement.