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Care Supervisor

2 months ago

Woking, Surrey, United Kingdom WWF Full time £36,489
{"title": "Supporter Care Manager", "subtitle": "Join our team to foster a culture of excellence and teamwork", "content": "

We're looking for a Supporter Care Manager to help us embed and nurture a supporter-centric culture within WWF UK.

As a key member of our Supporter Income and Engagement team, you will be responsible for developing your team and helping to foster a culture of excellence, accountability, and teamwork.

You will work closely with all members of the wider Supporter Care team, including 2 other Supporter Care Managers, and line manage a small team of Supporter Care Specialists.

Your key responsibilities will include:

  • Building rapport with supporters and continually driving efficiency, innovation and quality of processes and services to maximise supporter satisfaction and retention.
  • Experience of successfully managing complex customer enquiries/complaints.
  • Knowledge of risk management & contact databases.
  • Understanding of compliance within a customer-facing environment, including GDPR, PCI DSS & safeguarding procedures.

We offer a full benefits and rewards package including:

  • Annual leave starting at 26 days a year, rising one day each year to a maximum of 30 days plus bank holidays.
  • Flexible working options.
  • 5% employer contribution to pension, increased to 10% with employee contribution.
  • Training and development opportunities.
  • Regular wellbeing initiatives.

This role is hybrid and you'll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey.

We're a global conservation charity with hundreds of projects around the world and millions of supporters.

Protecting what's left is not enough - we're now in a race to restore the natural world and prevent catastrophic climate change before it's too late.

We were born out of passion and science, and for more than 60 years we've been at the forefront of global efforts to protect wildlife and the natural world.

Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.

", "requirements": "

We're looking for someone with:

  • Experience of successfully managing complex customer enquiries/complaints.
  • Knowledge of risk management & contact databases.
  • Understanding of compliance within a customer-facing environment, including GDPR, PCI DSS & safeguarding procedures.

We're a global conservation charity with hundreds of projects around the world and millions of supporters.

Protecting what's left is not enough - we're now in a race to restore the natural world and prevent catastrophic climate change before it's too late.

We were born out of passion and science, and for more than 60 years we've been at the forefront of global efforts to protect wildlife and the natural world.

", "benefits": "

We offer a full benefits and rewards package including:

  • Annual leave starting at 26 days a year, rising one day each year to a maximum of 30 days plus bank holidays.
  • Flexible working options.
  • 5% employer contribution to pension, increased to 10% with employee contribution.
  • Training and development opportunities.
  • Regular wellbeing initiatives.

This role is hybrid and you'll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey.

", "company": "WWF UK"}