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Front Desk Representative

2 months ago

Islington, Greater London, United Kingdom JW Marriott Grosvenor House London Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office Agent to join our team at JW Marriott Grosvenor House London. As a Front Office Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Process guest check-ins, assigning rooms and activating room keys
  • Coordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
  • Answer, respond to and process all guest calls, messages, questions or concerns
  • Provide guests with information and directions regarding hotel services, facilities, and local areas of interest
  • Process check-outs and resolve any disputed charges
  • Process payments and room charges, as well as cashing guests' personal and travelers' checks
  • Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Requirements
  • Previous experience working within a Front Office environment or similar preferred
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team
  • Good level of English essential
What We Offer
  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Comprehensive Training and Development program
  • Marriott Discount Card enabling benefits from hotel room, gift shops, and F&B across 130 countries
  • Recognition programs
  • Meals at work
  • Uniform
  • Enrolment of Perks at Work - Access to unlimited deals of retailers and more
  • 20 days holiday increasing with service
  • Cycle to work scheme
  • Pension & Life Assurance
  • Awards and recognition celebrations and many more