Customer Service Representative

3 weeks ago


Lichfield, Staffordshire, United Kingdom Reed Full time
Job Title: Recruitment Administrator

A fantastic permanent opportunity for a native French speaking customer service professional has arisen at Reed.

We are seeking a highly skilled and experienced individual to undertake a dual role, combining recruitment and customer service responsibilities.

Key Responsibilities:
  • Utilize exceptional French language skills to deliver an impeccable end-to-end customer experience.
  • Respond to queries, answer technical questions, handle order and export paperwork, resolve complaints, and manage customer-related projects in French.
Requirements:
  • Fluency in spoken and written French.
  • Experience in a telephone-based customer service role.
  • Customer relationship/customer account management experience.
  • Confident IT skills including MS Office.
  • Comfortable with occasional travel between sites in the UK.
What We Offer:
  • Salary of up to £29,000 depending on experience.
  • Permanent contract of employment (Monday to Friday, 38.5 hours, office-based at our Distribution Centre).
  • Company-wide training programme to develop key skills and a supportive team.
  • 25 days holiday, plus bank holidays.
  • Non-contributory private health care and critical illness cover.
  • Generous contributory pension scheme.
  • Life insurance at three times salary.
  • Employee assistance programme.


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