Automotive Customer Service Specialist
4 weeks ago
Position:
Automotive Customer Service Specialist
Compensation:
Up To £33,000 (based on experience) + performance incentives and customer satisfaction bonuses - OTE of up to £40,000 + Benefits
Full Time and Permanent
Advance your career in the automotive sector with a position that offers a competitive base salary along with an appealing bonus framework.
A well-established automotive dealership is seeking a proactive Automotive Customer Service Specialist to become part of their successful team.
The ideal candidate will enjoy a robust benefits package, including comprehensive training initiatives aimed at fostering professional growth.
As an Automotive Customer Service Specialist, your role will involve providing a welcoming and efficient reception, ensuring exceptional customer satisfaction.
Your responsibilities will include collaborating with the Workshop Foreman/Service Manager regarding the status of vehicles in service.
You will be tasked with preparing both cash and account invoices.
Addressing customer inquiries and resolving complaints will also be part of your duties.
In partnership with the Service Manager, you will ensure optimal utilization of workshop labor resources.
Communication with the Parts Department regarding parts orders for vehicles in service will be essential.
Assist in achieving sales objectives as outlined by the Aftersales Service Manager.
Key qualifications include:
• Strong Customer Service and Administrative experience
• Adaptable mindset and a positive demeanor
• Experience in the automotive sector is preferred but not mandatory
• Background in a sales or customer service environment
• Valid driving license
We offer an industry-leading compensation package, an uncapped bonus scheme, and additional incentives for upselling.
• 33 days of annual leave (including public holidays) along with an annual leave purchase and sale scheme
• Pension Scheme & Life Assurance
• Discounts on Services, Bodyshop, and Parts
• Cycle to Work purchase scheme
• Access to a discount platform for various perks and benefits.
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