Customer Service Representative

3 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Pertemps Burton Commercial Full time
About the Role

We are seeking a highly skilled Customer Service Executive to join our team at Pertemps Burton Commercial. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Answer incoming calls from customers, ensuring all their requirements are met within agreed service levels.
  • Admin duties, including understanding customer needs and liaising with departments to ensure we can meet customer requirements.
  • Action cancellations in line with company processes.
  • Deal with travel concierge requests, including pre/post night stays, rail tickets, and UK transfers.
  • Handle late booking requests.
  • Assist with Customer Relations issues and call outs, ensuring customers have all the correct revised information.
  • Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre.
About You

We are looking for a candidate with previous experience within a Customer Service environment. You should be able to work in a fast-paced environment, prioritise your workload, and have excellent communication skills, both verbal and written. A good team player with problem-solving abilities and a proactive approach is essential.

What We Offer
  • 27 days holiday plus bank holidays.
  • Holiday buy, option to purchase up to an additional 5 days leave.
  • Up to 60% discount for you and friends and family on our award-winning holidays.
  • Career Pathway, as the company grows, we want you to grow with us.
  • Employee Assistance Programme.
  • Access to a virtual dentist.
  • Discounts from leading high street retailers, travel, and entertainment companies.
  • Pension Scheme & Life Assurance.
  • Annual and quarterly team recognition awards ceremony.
  • Social events, Christmas party, summer party, quizzes, etc.
  • Cycle to work scheme.
  • Discounted gym membership.
  • Health & wellbeing programme.
  • Refer a friend programme.


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