Head of Billing and Operations

2 weeks ago


Nottingham, Nottingham, United Kingdom UTILITY PEOPLE LTD Full time
Job Description

**Job Title:** Head of Billing and Operations

**Company:** Utility People Ltd

We are seeking an experienced professional to lead our billing and operations team. As the Head of Billing and Operations, you will be responsible for managing a team of 30 and overseeing the entire billing process, from meter conversion to cash flow management.

Key Responsibilities:

  • Lead and develop the billing team to ensure efficient and accurate billing processes.
  • Refine first-time right billing performance by improving the meters to cash cycle and supporting debt prevention.
  • Champion the design and implementation of the end-to-end merchant and billing experience.
  • Support various pricing models, billing types, reporting, and billing-related analytics.
  • Oversee the billing and coding staff to ensure adherence to billing and coding standards.
  • Lead continuous improvement initiatives related to billing operational efficiencies.
  • Ensure billing is complete, accurate, current, and that revenue is optimized and assured.
  • Ensure processes are fully compliant with industry regulations.

Requirements:

  • Experience in a similar role within management.
  • Excellent knowledge and experience in B2B billing, governance, and bill-to-cash performance.
  • Extensive knowledge of the energy/utilities industry in a gas and power supply business in a B2B setting.
  • Data-driven, using statistics to report and present.
  • Ability to lead from the front, managing teams across a range of activities.
  • Commercial mindset with a can-do attitude.
  • Good customer account management and business development acumen.

Location: Remote work options available, with occasional travel to Nottingham.

Salary: Up to £80k DOE + bonus.



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