Customer Care Coordinator
6 days ago
We are seeking a highly skilled and experienced Customer Care Coordinator to join our team at Barratt Developments. As a key member of our Customer Care team, you will play a vital role in ensuring that our customers receive the highest level of care and support throughout their home buying experience.
Key Responsibilities- Ensure personal and team compliance with all relevant SHE policies and procedures, prioritizing the safety of our teams.
- Adhere to BDW standard Customer Care policies and procedures, resolving customer issues professionally, quickly, and to their satisfaction.
- Handle all customer contacts (calls, emails, online, social media) professionally and courteously, recording issues in the Company's iCARE IT system.
- Coordinate with colleagues to provide continuous telephone cover throughout the working day.
- Arrange remedial enquiries and inspections to validate warranty issues.
- Liaise with Site Management teams, Customer Care Operatives, and external Sub-contractors to ensure efficient remedial works completion.
- Communicate with the Head of Customer Care to ensure defects are addressed by the appropriate personnel and in a cost-effective manner.
- Utilize the IT system and reporting to manage defect resolution and identify performance gaps.
- Liaise with Commercial/Buying departments to order materials for defect resolution and complete contra-charges.
- Liaise with other Departments to address customer enquiries and concerns professionally and efficiently.
- Provide administrative support, including handling customer correspondence, electronic and paper filing, report production, and Action Logs for internal meetings.
- Undertake post-completion satisfaction calls to customers.
- Update weekly reports and distribute to relevant personnel.
- Experience in a professional secretarial/administration role.
- Previous experience in a demanding and fast-paced customer service environment.
- Excellent communication skills, both written and verbal.
- Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
- A strong team player, supportive of colleagues.
- Assertive and tenacious individual, with the ability to influence others and be resilient to challenging customer demands.
- Self-discipline, with excellent time management skills and the ability to coordinate multiple priorities.
- Ability to multi-task, work efficiently, and accurately under pressure.
- A professional, assertive, and pleasant manner in dealing with internal and external customers and contacts.
Barratt Developments is a nationally recognized 5-star housebuilder, committed to providing high-quality homes for all generations. We combine the brightest minds, the latest technology, and a genuine commitment to putting customers first.
We offer a hybrid working culture, allowing our office-based colleagues to divide their time between working in the office, on our construction sites and sales offices, and working from home. As part of our team, you will enjoy:
- Competitive Salary
- Competitive Bonus Scheme
- Private Medical Insurance – Single Cover
- 26 days holiday (increasing by 1 day for every 3 years continuous service up to 29 days)
- Choice of Flexible Benefits
- Enhanced Family Friendly Policies
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