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Customer Care Specialist
2 months ago
We are seeking a skilled Customer Care Technician to join our team at Barratt Developments. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and ensuring that our home buyers receive the highest level of care following their purchase.
Key Responsibilities- Provide timely and effective solutions to customer problems, ensuring a high level of customer satisfaction.
- Work closely with the Customer Care Operations Manager and Customer Care Manager to ensure seamless communication and coordination.
- Take instruction from Customer Care Co-ordinators/Administrators to ensure all customer appointments are attended on time and any materials required are sourced prior to the appointment.
- Resolve defects in a speedy manner, to a high standard, and ensure all works completed are signed by the customer.
- Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping.
- Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator.
- Complete mileage forms, SHE forms, invoices forms, and submit on the last day of the month.
- Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director.
- Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery.
- Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met.
Barratt Developments is a leading national housebuilder with a reputation for delivering high-quality homes for all generations. We are committed to putting our customers first and providing exceptional customer service.
We offer a competitive salary, bonus scheme, private medical insurance, and a range of flexible benefits to support your career and well-being.
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