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Customer Care Coordinator
2 months ago
We are seeking a highly skilled and experienced Customer Care Coordinator to join our team at Barratt Developments. As a key member of our Customer Care department, you will play a vital role in ensuring that our customers receive the highest level of service and support.
Key Responsibilities- Provide exceptional customer service and support to our customers, responding to their queries and concerns in a professional and timely manner.
- Work closely with our internal teams to resolve customer issues and ensure that our customers are satisfied with the service they receive.
- Coordinate the administration of the department, ensuring that all tasks are completed efficiently and effectively.
- Develop and maintain strong relationships with our customers, understanding their needs and preferences to provide tailored solutions.
- Collaborate with our Site Management teams, Customer Care Operatives, and external Sub-contractors to ensure that all remedial works are completed efficiently and in accordance with our Service Level Agreements.
- Utilize our IT system and associated reporting to manage the resolution of defects and identify areas for improvement.
- Liaise with our Commercial/Buying departments to order materials and complete contra-charges as necessary.
- Provide administrative support for the department, including handling and responding to customer correspondence, electronic and paper filing, and producing reports.
- Undertake post-completion satisfaction calls to customers to ensure that they are satisfied with the service they received.
- Update weekly reports and distribute to relevant personnel.
- Experience of working in a professional secretarial/administration role, preferably in a customer-facing environment.
- Previous experience in a demanding and fast-paced customer service environment.
- Excellent communication skills, both written and verbal.
- Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
- A strong team player, supportive of colleagues.
- Assertive and tenacious individual, with the ability to influence others and be resilient to challenging customer demands.
- Self-discipline, with excellent time management skills and the ability to coordinate multiple priorities.
- Ability to multi-task, and work efficiently and accurately under pressure.
- A professional, assertive, and pleasant manner in dealing with internal and external customers and contacts.
- Competitive salary and bonus scheme.
- Private medical insurance – single cover.
- 26 days holiday (increasing by 1 day for every 3 years continuous service up to 29 days).
- Choice of flexible benefits.
- Enhanced family-friendly policies.