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Customer Account Liaison
2 months ago
About the Role
We are seeking a highly skilled Customer Account Manager to join our team at Elsevier Limited Company. In this role, you will be responsible for managing the end-to-end operational process of journal publication, working on a portfolio of journals to optimize editorial/production workflows and delight authors and reviewers.
Key Responsibilities
- Provide first-line support to Editors, Authors, and Publishers with queries on articles in the editorial and production process.
- Monitor journal performance through the entire end-to-end process of publication.
- Ensure timely delivery against scheduled publication dates and other business targets.
- Ensure maximum speed and efficiency in the end-to-end process.
- Address content-related customer support requests and inquiries.
Requirements
- Display knowledge of academic publishing, library sciences, and university culture.
- Have excellent written and verbal communication skills.
- Have the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
- Able to work in the office in Exeter one day per week.
How to Work with Us
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Arrangements
- Working remotely from home and at our office in a hybrid working style.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
