Brand Liaison Officer

2 weeks ago


Exeter, Devon, United Kingdom Mears Group PLC Full time
Customer Liaison Officer

Location: Exeter

Salary: £25,500 per annum plus company van and fuel card

Job Type: Full-time, Permanent

We are the largest provider of repairs and maintenance services across the UK, partnering with over 70 local authorities and housing associations. As a Customer Liaison Officer, you will play a key role in supporting our customer service centre and delivering customer training to operational teams.

Key Responsibilities:
  • Support the resolution of front-line complaints and queries
  • Deliver customer training to operational teams
  • Act as a Mears brand ambassador
  • Ensure adherence to related policy, process, and procedures
  • Provide administrative support across the office team
Benefits:
  • 25 days annual leave plus bank holidays
  • Volunteering Leave - Mears supports employees to undertake paid volunteering in the community
  • Staff perks with Mears Rewards - discounts on groceries, holidays, and more
  • Family friendly policies

Mears Group is a Disability Confident employer, recognising our people as our greatest asset. We hire individuality and value everyone as an individual, ensuring equal access to opportunities for all. Candidates should be aware that all our roles are subject to relevant DBS/Security checks.


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