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Patient Care Coordinator
2 months ago
Job Summary
The Chelsea and Westminster Hospital NHS Foundation Trust is seeking a highly skilled and experienced Patient Care Coordinator - Receptionist to join our team. As a key member of our multidisciplinary team, you will be responsible for providing a patient-focused service in person and on the telephone for sexual health and HIV patients.
Main Responsibilities
- Receive and greet patients and visitors in a professional, polite, and friendly manner.
- Advise patients of current and approximate waiting times in liaison with nursing and medical teams.
- Update patient details and attend patients using the Cerner and GUM EPR systems.
- Enter all new patients' full details accurately onto appropriate systems.
- Manage all calls efficiently and professionally within identified performance standards.
- Note any changes in circumstances, including GP contact details and addresses.
- Accurately attend all GUM patients as a new, follow-up, reschedule, or rebook based on their last visit.
- Process all new HIV patients onto Cerner under a medical number.
- Effectively diffuse difficult situations with patients and refer to the Administration Manager or Clinic Manager as needed.
- Arrange and book additional services required by patients, such as transport or interpreting services.
- Maintain patient confidentiality at all times.
- Ensure all clinics are encountered, and RTT outcomes are recorded.
- Utilize and manage the patient appointment reminder system.
- Participate in audits of outpatient activity as required.
- Work a flexible rota system for the Service, including late clinics and weekends as needed.
- Undertake other administration and reception duties at the discretion of the Clinic Manager.
- Contribute to Service development of the HIV/GUM Directorate.
About Us
The Chelsea and Westminster Hospital NHS Foundation Trust is proud of our workforce, with 7,500 staff recruited from local communities and around the world. We are passionate about the health and wellbeing of our staff, offering a range of development programs and apprenticeships. We are a flexible employer, with a nationally-recognised free back-up care scheme and Timewise accreditation.
Requirements
- Excellent standard of spoken and written English.
- Recognised qualification in customer care (NVQ level 3 or relevant experience).
- Experience of working with the general public in a customer-facing or administrative role.
- Accurate computer data entry skills.
- Clerical/reception/administration experience.
- Experience of working as part of a team.
Desirable
- Experience of working in Sexual Health/HIV.
- Previous experience of working within a healthcare setting and using NHS information/IT systems.
