Patient Engagement Specialist
4 weeks ago
Job Overview
At CHEC, we are committed to attracting exceptional talent to support our vision for the future of eye health. Our focus is on nurturing our team members and fostering an environment where patient care is paramount. We are excited to announce a vacancy for a Patient Engagement Specialist as we expand our services across the UK.
Key Responsibilities
This role presents a unique opportunity for individuals who thrive in interpersonal settings and are dedicated to delivering outstanding patient support. As the initial point of contact for our patients, you will manage inbound inquiries and make outbound calls regarding appointments. Additionally, you will handle administrative tasks as needed while adhering to established protocols.
About CHEC
Community Health and Eyecare (CHEC) is a reputable independent provider specializing in Ophthalmology and Endoscopy services in collaboration with the NHS. With a network of advanced surgical centers and community clinics throughout the UK, we pride ourselves on offering comprehensive care to our patients. Our core values—Caring, Passionate, Togetherness, Listening, and Focus—are integral to our operations and guide our interactions with both employees and patients.
Job Duties
We seek a candidate who can:
- Serve as the primary contact for patients, ensuring a welcoming experience.
- Uphold high standards of patient care, providing compassionate responses to those in distress.
- Offer detailed information about the services available to patients.
- Utilize effective communication skills, including empathy and reassurance, during all interactions.
- Maintain a strong commitment to data integrity and patient confidentiality.
Candidate Profile
Required Qualifications
- A natural ability to empathize with patients and demonstrate genuine concern.
- Strong communication and interpersonal skills.
- Excellent telephone etiquette.
- Exceptional organizational skills and meticulous attention to detail.
- Proficiency in Microsoft Office and other relevant systems.
- Adaptability to learn new internal systems effectively.
- Self-motivated with the capability to prioritize and manage tasks independently.
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