Contract Desktop Support Specialist
4 weeks ago
We are seeking a skilled Onsite Engineer to join our End User Experience (EUE) department, supporting a diverse portfolio of high-profile clients. As an Onsite Engineer, you will be responsible for providing technical support for laptop/desktop hardware, networks, printers, and other IT infrastructure.
Key Responsibilities:- Proactively communicate and coordinate with Level 3 teams to highlight major technical issues.
- Resolve technical issues for laptop/desktop hardware, networks, printers, and other IT infrastructure.
- Develop and maintain in-depth knowledge of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration, and registry settings.
- Understand and work with SCCM/Active Directory and IT service models.
- Network experience, including LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
- Appreciate the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, and general etiquette.
- Computer peripherals, including printers (including MFD's), display screens, docking stations, port replicators, cameras, and scanners.
Requirements:
- Microsoft Windows OS (Windows 11 & Windows 10) knowledge and experience.
- SCCM/Active Directory and IT service models understanding.
- Network experience, including LAN/WAN/vLAN and Wi-Fi technologies.
- Microsoft Exchange environment and email client configuration knowledge.
- Computer peripherals experience.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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