Reception and Administrative Assistant
2 months ago
About the Role
We are seeking a highly organized and detail-oriented individual to join our team as an Ophthalmology Department Receptionist. As a key member of our administrative team, you will be responsible for providing exceptional patient care and administrative support to our Ophthalmology Department.
Key Responsibilities
- Provide administrative support to the Ophthalmology Department, including reception duties, appointment booking, and data entry.
- Ensure accurate and timely processing of patient information, including demographics and appointment outcomes.
- Monitor and manage outpatient waiting lists, ensuring timely follow-up appointments and effective communication with patients and clinical teams.
- Respond to patient inquiries and concerns, providing excellent customer service and escalating issues to senior staff as necessary.
- Collaborate with clinical teams to ensure seamless communication and coordination of patient care.
- Maintain accurate and up-to-date records, including patient casenote packs and clinic lists.
- Perform other administrative tasks as required, including data validation, reporting, and training.
Requirements
- Good communication and interpersonal skills, with the ability to work effectively with patients, clinical teams, and administrative staff.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
- Proficiency in computer software, including Microsoft Office and patient administration systems.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
What We Offer
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A competitive salary and benefits package, including pension scheme and annual leave.
- The chance to work with a talented and dedicated team, making a positive impact on patient care and outcomes.
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