Fire Protection Administrator

3 days ago


Bartley Green, Birmingham, United Kingdom Hall&Kay Fire Engineering Full time
Job Title: Contracts Support Administrator

Job Summary:

We are seeking a highly organized and detail-oriented Contracts Support Administrator to join our Service Division team at Hall & Kay Fire Engineering. As a key member of our team, you will provide administrative support to our clients, ensuring seamless communication and efficient contract management.

Key Responsibilities:

  • Update and maintain accurate records of client contracts and portal information.
  • Provide exceptional customer service, responding to queries and resolving issues in a timely manner.
  • Raise job numbers for emergency call-outs and coordinate with the call-out team.
  • Compile and update contract specifics, including stores, visits, asset register, and price.
  • Contribute to financial performance by maintaining accurate records and providing data analysis.
  • Ensure adherence to company policies and procedures.

Requirements:

  • Proven experience in a similar role within the fire engineering/sprinkler industry.
  • Proven experience in account management.
  • Excellent PC skills, including intermediate-level proficiency in MS Packages (Word, Excel, and Outlook).
  • Dedicated customer focus with a commitment to continuous quality improvement.

What We Offer:

  • Competitive and negotiable salary based on experience.
  • 25 days holiday plus bank holidays, with the option to buy and sell additional days.
  • Contributory company pension scheme, life assurance, and funded health cash plan.

About Us:

Hall & Kay Fire Engineering delivers complex fire protection and security solutions to protect our clients' assets. As technical experts, we focus on the lifetime value of a project, designing, supplying, installing, testing, and maintaining fire detection and integrated security systems. With over 140 years of trading experience, we have built lasting relationships with respected companies in various industries and construction sectors.



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