Administrative Support Specialist

6 days ago

Bartley Green, United Kingdom Hall&Kay Fire Engineering Full time
Administrative Support Role

We are seeking a highly organized and customer-focused Administrative Support Specialist to provide comprehensive administrative support to our Service Division at Hall & Kay Fire Engineering. As a key member of our team, you will be responsible for delivering exceptional customer service, maintaining accurate records, and ensuring seamless day-to-day operations.

Key Responsibilities:
  • Update and maintain portal and support back office systems
  • Provide exceptional customer support and respond to queries in a timely manner
  • Attend customer calls and reviews, ensuring accurate and efficient communication
  • Raise job numbers for emergency call-outs and coordinate with the call-out team
  • Create bespoke customer reports and ensure accurate data entry
  • Ensure Service delivery of PPM compliance within agreed deadlines
  • Provide accurate Service reactive updates and manage impairment reports
  • Request and generate Linked Work Orders for remedial works quotes
  • Oversee the uploading of remedial works quotes to customer portals
  • Liaise efficiently with Call-Out & Planning Co-ordinator teams
  • Monitor customer portal and jeopardy management on a daily basis
  • Compile and update contract specifics, stores, visits, asset register, and price
  • Contribute to financial performance and action customer queries in a timely manner
  • Ensure attainment of contract-specific KPIs & SLAs
  • Develop and maintain knowledge of all relevant IT systems
  • Ensure adherence to all Company Policies & Procedures
Requirements:
  • Proven experience in a similar role within the Fire Engineering/Sprinkler industry
  • Proven experience in an account management role
  • Excellent PC skills with experience in MS Packages (Word, Excel & Outlook) at intermediate level
  • Excellent verbal and written communication skills
  • Proven attention to detail and accuracy skills
  • Organisational and time management skills
  • Ability to work independently and as part of a team
  • Results/task orientation
  • Dedicated customer focus with a genuine commitment to continuous quality improvement
What We Offer:
  • Competitive salary negotiable depending on experience
  • 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days
  • Contributory company pension scheme
  • Life Assurance
  • Funded Health Cash Plan
  • Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)

Please submit a tailored CV detailing your experience relevant to this role.

About Hall & Kay:

We deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts, our focus is on the lifetime value of a project, designing, supplying, installing, testing, and maintaining all types of sprinkler, gas suppression, fire detection, and integrated security systems.

With 140+ years of trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK's most respected companies in all areas of industry and construction.

Our culture is built on teamwork, with a people-first approach that creates safety every single day. We adapt to changing situations and rise to challenges presented to us, making us trusted to deliver.

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