Technical Support Engineer

6 days ago


Gloucester, Gloucestershire, United Kingdom Safran Landing Systems Full time

About the Role

Safran Landing Systems is a leading provider of aircraft landing and braking systems, and we are seeking a highly skilled Systems Administrator to join our team. As a key member of our Information Systems (IS) team, you will play a critical role in supporting the implementation of engineering and IS projects across the UK and Asia regions.

Key Responsibilities

  • Provide technical support for servers, middleware, and databases
  • Work with other IS groups to industrialize proven technology, including building servers, installing applications, and provisioning in the cloud
  • Act as the IS technical resource for related projects, as assigned by IS Management
  • Support the preparation of technical documentation and presentations
  • Build server infrastructure, including creating servers, configuring and maintaining Windows servers, and ensuring compliance with security regulations
  • Install SQL Server and create and maintain databases
  • Provide L2 and L3 support for IS infrastructure, systems, and platforms
  • Diagnose, troubleshoot, and resolve complex problems, and recommend improvements to prevent re-occurrence
  • Contribute to the maintenance and administration of data centre hardware, performing changes, support, and decommissioning of servers as needed
  • Develop scripts to automate repetitive daily administration tasks and resolve incidents and problems

Requirements

  • Rigour and attention to detail
  • Strong interpersonal and communication skills
  • Resilient and able to manage ambiguity and complexity
  • Excellent problem-solving skills
  • Working knowledge of various Windows Server Operating systems
  • Experience with monitoring tool solutions
  • Documentation skills, specifically related to IS projects
  • Teamwork
  • Ability to concurrently manage a diverse list of items
  • Flexibility, ability to change focus, and adapt to changing corporate priorities
  • Time management skills
  • SQL Server

Preferred Qualifications

  • ITIL Foundations Certification or similar
  • Skill in Microsoft Office product suite, including PowerPoint, Excel, and Word
  • Knowledge of aerospace business
  • Basic understanding of VMWare, NetApp, and Citrix
  • Basic understanding of various IT/IS disciplines, technologies, and platforms (infrastructure, databases, and mobility)
  • Knowledge of French language is a plus

What We Offer

  • Hybrid/flexible working hours with an early finish on a Friday (4.5-day working week)
  • 25 days holiday + UK Bank Holidays, plus the option to buy/sell annual leave
  • Profit-sharing annual bonus
  • Our Shares scheme
  • Pension scheme (up to 8% match)
  • Onsite subsidised canteen, bicycle storage, and shower/changing facilities
  • Free onsite parking
  • Our dedicated Benefits Portal, with a number of schemes including life assurance, cycle to work, technology & retail savings, access to healthcare & wellbeing services, and more
  • Global and local career progression opportunities and sponsorship of training courses
  • STEM engagement with schools, colleges, and universities and Charitable activities for all
  • Social events throughout the year, sports, and social clubs

About Us

Safran Landing Systems is a world leader in aircraft landing and braking systems, and we are committed to building a strong, diverse workforce. We believe in and promote diversity and inclusion as key values across our business, and we develop our colleagues' skills and build opportunities so they can shape our future. We create a trustworthy workplace to support our employees, as they dare to act and innovate, and we encourage collaboration and mutual support for our colleagues.



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