Senior IT Support Specialist

2 months ago


London, Greater London, United Kingdom E1 EDF Trading Ltd Full time

E1 EDF Trading Ltd is seeking a highly motivated and skilled Senior IT Support Specialist to join our dynamic team. In this role, you will provide comprehensive technical support to our global workforce, ensuring seamless operation of our IT infrastructure.

As a Senior IT Support Specialist, you will be responsible for resolving a wide range of technical issues, from hardware and software troubleshooting to network connectivity problems. You will also play a key role in implementing and maintaining IT policies and procedures, as well as providing training and guidance to end-users.

Responsibilities:
  • Provide prompt and efficient technical support to users across various locations.
  • Diagnose and resolve hardware, software, and network issues.
  • Install, configure, and maintain computer systems and peripherals.
  • Implement and enforce IT policies and procedures.
  • Provide training and guidance to end-users on IT systems and applications.
  • Document technical solutions and support procedures.
  • Collaborate with other IT team members to ensure smooth operation of the IT infrastructure.
Qualifications:
  • Proven experience as an IT Support Specialist or in a similar role.
  • Strong understanding of Windows operating systems and Microsoft Office Suite.
  • Knowledge of networking concepts and protocols.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

If you are a highly motivated and skilled IT professional with a passion for providing exceptional customer service, we encourage you to apply.



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