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Key Account Business Support Manager
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We are seeking a highly skilled Key Account Business Support Manager to join our team at Office Angels, UK. As a Key Account Business Support Manager, you will be responsible for providing exceptional support to our key clients in the B2B events industry.
Key Responsibilities- Compliance Management: Ensure all projects adhere to industry regulations and company policies, manage contracts and documentation for compliance, conduct reviews of project deliverables for accuracy and quality, and monitor project progress and proactively address any issues.
- Client Management: Serve as the main liaison for our pharmaceutical clients, customize event solutions to meet client needs, provide regular updates and handle client inquiries professionally, and manage multiple event accounts and track project progress.
- Stakeholder Collaboration: Coordinate with internal departments for seamless event execution, prepare and present post-event reports, lead pharmaceutical compliance efforts and provide internal training.
- Quality Assurance: Review event plans for compliance and quality, ensure clients fulfill paperwork and regulatory requirements, and collaborate with external agencies on pharmaceutical compliance.
- Proven experience in compliance or healthcare/pharmaceutical sectors preferred (but not required)
- Strong organisational, communication, and multitasking skills
- Detail-oriented with a keen eye for accuracy in high-pressure situations
- Ability to manage multiple accounts effectively
- Proficiency in project management tools preferred
- Independent, client-focused, and adaptable
- Knowledge of the events industry
- Experience in contract management
- Familiarity with healthcare regulations and compliance
