Merchandise Planning Expert

3 weeks ago

London, Greater London, United Kingdom Levi Strauss & Co Full time

About the Role

The Product Operations Specialist will serve as the centralized point of contact for supporting the build or enhancement of products for the Merchandise Planning teams as well as for other cross-functional teams.

Key Responsibilities

  • Lead the support and training for Planning Operations Applications (e.g. Start'Inn LSE).
  • Ensure that the planning organization is leveraging the current Applications (SAS, SGMT, AIO) to their fullest capabilities through in-depth training of new users and hands-on support.
  • Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
  • Strong cross-functional collaboration and communication is key to successfully executing this role.
  • Key facilitator between Planning & IT to ensure monthly forecast & MOP process are completed accurately and on-time: ensure SAS system/worksheets are set-up and maintained on time, support business for questions, train new comers, work with Global team and IT when support is needed (reclass, realignment, upgrade, etc.).
  • Support development of SME network, improved processes and video library to improve user training and adoption of new functionality, enhancements and upgrades.
  • Manage Planning operations application (e.g. Stacking), user support and training.
  • Partner with the business to prioritize the needs and manage the backlog; adapt to volatility and maintain delivery schedule through re-prioritization.
  • Partner with IT/GCC to build an aligned roadmap for capability enhancements.
  • Work together with IT to build, maintain, and optimize systems & products.
  • Track usage of the tools and continuously gather feedback and insights to integrate into the product roadmap.
  • Encourage adoption of solutions through close partnerships with business teams, understanding barriers or challenges.
  • Drive process and tool advancements for product activation to support the GTM calendar.
  • Continuously learn about innovative technology and look for ways to upgrade our current WoW.

About You

The ideal candidate will have a Bachelor's degree in Business, Marketing, Computer Science, or related field, or a combination of education and equivalent work experience. They will have 4+ years of experience in merchandise planning, product management, technology, or project delivery, with experience in apparel or retail a plus.

Requirements

  • Experience in merchandise planning and planning systems, data analytics, demand forecasting, inventory management, allocation/replenishment, and/or financial planning.
  • Understanding and experience with Agile methodologies.
  • Outstanding organizational skills with demonstrated ability to prioritize workload and attention to detail.
  • Creative thinker.
  • Strategic thinking.
  • Customer-centric design.
  • Excellent analytical skills and attention to detail to interpret meaningful themes from quantitative data and translate needs into creative, engaging, and measurable business results.
  • Ability to perform root cause and impact analysis to investigate issues and make recommendations for potential solutions.
  • Comfort with ambiguity, frequent change, or unpredictability.
  • Ability to use agile toolsets for product management (Jira, Confluence, etc.).
  • Problem-solving and root cause analysis to investigate issues, make recommendations.
  • Ability to set objectives and effectively manage projects.
  • Able to work independently to prioritize activities based on business needs.
  • Management of stakeholders and their expectations.
  • Communication: English fluent, written and spoken.
  • Ability to build constructive and effective relationships with a broad, diverse group of business partners, mainly the cross-functional teams.
  • Very good active listening, written and oral communication skills, reflecting an appropriate sense of urgency.
  • Ability to work in a global collaborative team environment.
  • Ability to communicate effectively, written and in presentation form as well as orally, with all levels of employees throughout the organization.

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